Festival
Where Series Begin
From 21 to 28 March 2025
FR EN

Q&A

If you encounter any difficulties on the platform, do not hesitate to check in this FAQ if you find the solution to your problem.

I created an account last year, but I can’t log in with it.

For technical and confidentiality reasons, all accounts from previous years have been deactivated. You’ll need to create a new account this year. You can also register more quickly with Facebook or Google.

Hello, I want to watch this series but it does not seem possible?

The series are only available 48 hours after the physical broadcast during the festival.

What can be found on the platform?

You have access to all the series available during 48 hours, to exceptional meetings with our guests as well as to quizzes, a kiosk, podcasts and exhibitions in the Village Festival section.

Is the platform accessible from xxx country ?

The platform is available from abroad but the series are only available on the French territory.

Can I attend the awards ceremony on the platform?

Yes you can watch the opening and closing ceremony live on the digital platform.

How long will we be able to watch the award-winning series?

The winning series will be available for 48 hours after the closing ceremony.

Is there a charge for the platform?

No, all the features are free.

I missed xxx’s masterclass, and it is not available in replay, when can I watch it?

I missed xxx’s masterclass, and it is not available in replay, when can I watch it?

I could not come to the Festival but I would like to ask a question to the cast of xxx. How can I do it ?

Do not hesitate to ask your questions on the chat during the session when it will be broadcasted live, we will make sure to send it to the cast members.

I started to watch the series xxx but unfortunately I could not finish my episode and it does not seem to be available anymore. How can I watch it all?

The series are only available 48 hours after the physical release during the festival. You will have to wait for the release of the series.

The player stops or takes a long time to load

Make sure your internet connection is good enough. If not, contact us at [email protected]

I CAN’T CONNECT TO THE PLATFORM

First of all, check the error message, it is often explicit about the problem: Did you create an account before? Are you sure of your email and password…

I CAN’T BOOK A SESSION

There is no need to make a reservation. The series will be available for 48 hours from the date and time indicated.

Your programme announces that xxx will be at the festival but I don’t see it on the platform?

The xxx session will only take place physically in our rooms in Lille but it will not be available on the platform.

There’s already no room for xxx

Indeed, the session has been a victim of its own success.

I DIDN’T FIND THE ANSWER TO MY PROBLEM

You can contact us at [email protected] with the following information:

  • The url on which you have a problem
  • Your email
  • Your password
  • Your browser
  • If you are on a computer or phone
  • If the platform shows you an error, a screenshot